Contact Us

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Whilst convenient, online shopping can be tricky. It is only natural to have a few questions when trying to find that perfect rug or runner for your home or office. Have a look at our frequently asked questions page (FAQ) and our dedicated pages for delivery information, returns & refunds, and payment issues. Still have an unanswered query? No problem. You can contact us by using the link to our “helpdesk” communication function below for a quick response. (Queries received outside opening hours will be responded to as soon as possible the next working day) . Alternatively, you can speak to our dedicated customer support team by calling our customer support number below (see our opening times below).

Customer Service Helpdesk

Please click on the link below and complete the short enquiry form to send us a message via our helpdesk communication tool. When you complete and send the form, you will be allocated a helpdesk ticket number. Any response will go to your nominated email address.

Click here to send a message or make an enquiry

Customer Service Telephone

We are happy to answer your questions and take your orders over the phone if you do not wish to provide your details online. Our customer support team is available Monday to Friday (10am – 4pm, excluding bank holidays). 
 

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Gallery

We regularly added the vast collection of different segment products line of around over 1000 samples. Unfortunately, we cannot display our full 5000+ online collection due to space constraints. To avoid disappointment, should you wish to view a specific rug, get in touch before you stop by to check if there is a display piece or sample for it currently in the showroom.

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CHARLES ASSOCIATES IMPORTS

INFO@CHARLESASSOCIATESLONDON.COM

WWW.CHARLESASSOCIATESLONDON.COM

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