top of page

Shopping Online - How to Order 


Shopping online at Charles Associates Imports is easy – Simply follow the steps below and wait for your new things to arrive.


However, if you do not wish to order online, you can also place your order over the phone.


Write our friendly customer services team at

This is a great space to write long text about your company and your services. You can use this space to go into a little more detail about your company. Talk about your team and what services you provide. Tell your visitors the story of how you came up with the idea for your business and what makes you different from your competitors. Make your company stand out and show your visitors who you are.


Find the Items You Wish to Buy


To find an item you are looking for, either select the category where it is most likely to appear from the top navigation menu or type the name of the item you are looking for into the search box at the top of the page and click 'SEARCH'. You will be presented with a list of suitable products and you can then narrow your search even further by selecting brands, price brackets, the size or colours you are interested in.


Add the Items to Your Shopping Bag


When you are on the product page, you will need to select the size and quantity of the item that you want (1 is the default quantity) before clicking 'ADD TO BAG'.

If the product page advertises a group of related products (e.g. dinnerware or bed linen), please select the quantity you would like from each item in the group before clicking 'ADD TO BAG'.

Review Your Shopping Bag


To access your Shopping Bag, hover over ‘MY BAG’ on the top right hand side of your screen. Here you can review the items you have added and remove items if you choose. Please check you have selected the correct quantities at this stage.Then click ‘SECURE CHECKOUT’ to proceed.

Continue to Checkout

When you are happy with the contents of your basket, click 'CHECKOUT SECURELY'. This will take you to the first step in our secure Checkout process.

Enter Your Email Address, Sign In Or Continue

nter your email address and click ‘CONTINUE’.We will send delivery confirmation and updates to this address.You will then be asked to enter your password if you have one.If you have an account you will be required to sign in. If this is your first time shopping at Charles Associates Imports and you do not have an account, select ‘no’ and continue (you will be able to create an account later).

Choose Your Collection or Delivery Preferences

You will be prompted to choose:

To collect your order or have to delivered

Your delivery destination – UK, Ireland or International

Or your chosen collection point (a Charles Associates Imports or Collect+ local store)

If you are collecting your order, you will need to enter the details of the contact person who will be collecting the order.

Select a Delivery Option

You will be shown the delivery options that are available for the products and delivery address you have chosen. Choose one – this will update the total price on the right if applicable. When you are happy, click ‘CONTINUE TO PAYMENT.’

Choose a Payment Method

You will be given the option to enter your credit or debit card details, pay via PayPal or pay with a Charles Associates Gift Card or Gift Voucher. We accept all major credit and debit cards including: MasterCard, Visa, Maestro, AMEX and Diners Card.

Your card will not be charged until you confirm your order. If you have an account, we will store your card details so that you can checkout more quickly and easily next time you visit.

Review and Confirm Your Order

You will be presented with a summary of your order, including the total price, and the delivery option and address you have selected. Please double check all the details, then 'CONFIRM YOUR ORDER'. We will not charge your credit/debit card until you have confirmed your order.

bottom of page